At Genexes.ai, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or any other platforms we provide. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information when you interact with us:
1.1 Personal Data
Personal data refers to any information that can be used to identify an individual. We may collect the following types of personal data:
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Name
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Email address
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Phone number
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Billing and payment information
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Job title and company name (for business customers)
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Any other personal information you provide through our website or services
1.2 Non-Personal Data
We may also collect non-personal data, which cannot be used to identify you, such as:
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Browser type
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IP address
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Pages visited on our website
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Time spent on the website
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Location data (if you allow us to collect it)
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide and improve our services: We use your data to deliver AI-driven solutions, process payments, and provide customer support.
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To communicate with you: We may use your contact information to send you important updates, newsletters, or marketing communications related to our services. You can opt-out of marketing communications at any time.
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To personalise your experience: We may use your information to tailor our offerings and improve user experience on our website and services.
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For legal compliance: We may use your data to comply with legal obligations, such as responding to lawful requests from government authorities or regulatory bodies.
3. How We Protect Your Information
We implement a variety of security measures to ensure the protection of your personal data, including:
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Secure servers with encryption to protect sensitive information.
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Access control to ensure that only authorised personnel can access your personal data.
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Regular security assessments to identify and address potential vulnerabilities.
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While we take reasonable precautions to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information:
We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following situations
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Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support, marketing services).
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Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
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Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new owner.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, improve functionality, and collect data on website usage. Cookies are small files stored on your device that allow us to remember your preferences and track activity on our site.
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You can control cookie settings through your browser settings, but please note that disabling cookies may affect the functionality of certain parts of our website.
6. Your Rights and Choices
You have the following rights with regard to your personal data:
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Access: You can request a copy of the personal data we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete data.
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Deletion: You can request that we delete your personal data, subject to legal requirements.
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Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
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Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us.
7. Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by Genexes.ai. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review their privacy policies before providing any personal data.
8. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under 13, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons and will post any updates on this page. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.